Case study · Aviation & Brand · 2024
Ontario International Airport Activation
A passenger-facing activation at Ontario International Airport — concept, permitting, build, and trained staff working the terminal floor from first flight to last.
Full flight bank
Terminal coverage
Zero
Operational disruption
Bilingual
Staffing
Client
Ontario International Airport (ONT)
Scope
Activation concept, airport approvals and badging, fabrication and install, bilingual staffing, and engagement reporting.
Services applied
The challenge
ONT needed a visible, on-brand passenger touchpoint inside an operating terminal, delivered without disrupting screening flow, concessions, or airline operations.
Our approach
Step 01
Developed the activation concept and terminal footprint with airport stakeholders
Step 02
Secured badging, permitting, and airport authority approvals ahead of build
Step 03
Fabricated and installed the footprint during overnight windows to protect operations
Step 04
Recruited, trained, and supervised bilingual brand ambassadors across the daily flight bank
Step 05
Reported engagement, dwell, and passenger sentiment back to airport leadership
What the airport got
- A single accountable team across concept, compliance, build, and staffing
- Airport-badged personnel trained on terminal protocol and passenger assistance
- Overnight installation windows that protected screening and concessions
- Reporting airport leadership could take straight to stakeholders
Gallery
On the terminal floor at ONT
Plan your activation
Bring the same team to your terminal
Talk through scope, approvals, and staffing with us — or call 425-659-3469.