Aviation · 2024
SEA-TAC Curbside Management Program
A full curbside management program at Seattle-Tacoma International Airport across departures and arrivals, with supervision, training, and daily performance reporting.
24/7
Coverage
ADA · DOT
Compliance frameworks
Daily
Reporting
Client
Seattle-Tacoma International Airport (SEA-TAC)
Services applied
The challenge
Peak-hour congestion, inconsistent vendor coverage, and no single accountable owner across a curb shared by multiple ground transportation providers.
Our approach
Step 01
Mapped curb demand by hour, carrier, and mode to size staffing correctly
Step 02
Wrote post orders, escalation paths, and an ADA-aligned assistance protocol
Step 03
Installed a daily reporting rhythm with a named executive lead on call
Step 04
Ran supervisor training and quality audits every shift